User Privacy Policy

This Privacy Policy explains how we collect, use and protect personal information when you register, play or otherwise interact with our services. We are committed to keeping your data safe and handling it transparently. The policy describes the types of information we process, why we process it and how you can exercise your rights.

Types of data we collect

We collect information needed to operate accounts, process payments and provide our services. That includes personal details you give us, technical information from your device and records of your activity on our platform.

Personal data

Personal data may include your name, date of birth, contact details, postal address, email address and government-issued identifiers when verification is required. We also collect identity documents and proof of address where necessary for compliance and account security.

Technical data

Technical data covers IP address, device type, browser, operating system, language settings and session information. We use this data to maintain service performance, detect fraud and improve the user experience.

Transactional data

Transactional data includes deposit and withdrawal records, payment method details, gaming activity, bet history and customer service interactions. We retain transaction logs to process payments, resolve disputes and comply with legal obligations.

Use of information

We use your information to create and manage your account, verify your identity, process payments, prevent fraud, provide customer support and fulfil our contractual and regulatory obligations. We may also use aggregate or anonymised data for analytics and service improvement.

Data protection practices

We protect personal data using technical and organisational measures including encrypted transmission, access controls and regular security monitoring. Only authorised staff and contracted service providers may access personal data on a need-to-know basis. We conduct periodic reviews of our security practices.

Cookies and tracking technologies

We use cookies and similar technologies to store preferences, enable core site functions and measure usage. Some cookies are necessary for account security and payments, while others are used for analytics and performance. You can manage cookie settings through your browser or our cookie banner.

User rights

You have the right to access, correct, restrict or delete personal data we hold about you, and to object to certain processing where applicable. You may withdraw consent where processing relies on consent. You can request data portability for information you provided to us in a structured format.

Access, correction and deletion of data

To exercise your rights, contact us at [email protected]. We will respond to verified requests in line with applicable data protection requirements. In some cases we may retain limited information where required by law or to resolve disputes and prevent fraud.

Information sharing and third parties

We may share data with payment processors, identity verification providers, regulatory bodies and fraud prevention partners as required to operate your account and comply with legal obligations. Third parties are contractually bound to protect data and may only use it for specified purposes.

Privacy policy updates

We may update this policy to reflect changes in our services or legal requirements. We will publish the revised policy on our site and, where appropriate, notify you by email. Continued use of our services after changes indicates your acceptance of the updated policy.