Responsible Gambling Policy

We are committed to safer gambling and to helping players keep control of their play. Our priority is player safety, clear tools for managing activity and prompt support when things feel out of control. This page explains the principles we follow, the controls we provide and where to get specialist help if you need it.

Player protection principles

We operate on a few simple principles: protect vulnerable players, promote controlled play and act quickly when risks are identified. We use behavioural monitoring, identity checks and customer support to spot and respond to signs of harm. Our aim is to make sure gambling remains an optional, enjoyable activity.

Activity-control tools

We provide a range of on-account tools so you can control how you play. These include deposit limits, loss and staking limits, session time controls and reality checks. All tools are available in your account settings and take effect immediately unless a longer wait period is required for an increase.

Deposit limits

You can set daily, weekly and monthly deposit limits to keep spending predictable. Limits range from low amounts up to higher brackets, and you can reduce limits at any time. Increasing a limit requires a cooling-off period of 7 days to ensure changes are deliberate.

Loss limits

Loss limits help you cap net losses over a chosen period. Set a limit that suits your budget and review it regularly. If you exceed a limit, access to wagering will be restricted until the next period to prevent further losses.

Time limits and breaks

Use session time-outs and reality checks to manage how long you play. You can activate short breaks from 1 hour up to 7 days, or take a longer Deposit Pause. Regular breaks reduce the risk of impulsive decisions and help keep gambling in balance with everyday life.

Self-exclusion

If you need a clear break, self-exclusion is available for set periods or permanently. During self-exclusion your account will be closed and we will block access to promotions and marketing. You can also register with national self-exclusion services to block gambling across multiple operators.

Signs of problematic behaviour

Look out for bigger or more frequent deposits, borrowing to gamble, neglecting responsibilities, chasing losses, or trouble sleeping. If you or someone close to you shows these signs, act early and use the tools or support below.

Tips for maintaining control

Set strict deposit and loss limits, schedule play times, avoid gambling when stressed or tired, do not chase losses and keep a clear record of spending. Use reality checks and take regular breaks to keep gambling within affordable limits.

Professional help and support organisations

If you need specialist help, contact the National Gambling Helpline on 0808 8020 133, GamCare at www.gamcare.org.uk or register with GAMSTOP at www.gamstop.co.uk. You can also find local support through Gamblers Anonymous and healthcare services. If you want to talk to us about safer gambling options, contact [email protected].